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Delivery & Returns

How soon can I expect my order?

We make every effort to ensure that the goods you have ordered get to you undamaged and in a timely fashion.

Please ensure you read the following in the event of a problem to ensure speedy resolution of any problems.

Shipping

  • The normal delivery time for the products are shown as a part of the products description.

  • If the delivery date is to be any longer than this time you will be contacted by one of The Bilstein Suspension Store sales representatives.

  • All orders will be shipped by UPS or Parcel Force.

  • The Bilstein Suspension Store can ship to alternative delivery addresses for ease of receiving your order. However we must have the valid payment address.

  • The Bilstein Suspension Store is not responsible for any additional costs as a result of extended delivery times, unless prior consent is given in writing by a member of our team.

    • Product Page Shipping Content

    All orders dispatched to mainland UK is £10.00. These will be shipped to you via UPS & Parcel Force couriers on a next working day service. The cut off time on orders for same day dispatch is 14:00 (12:00pm on Fridays).

    Order to UK Highlands & Northern Ireland is £12.00 and will be shipped to you via UPS & Parcel Force couriers on a 2 day service.

    We can also ship to Europe, for your delivery cost and time please see the table below:

    Country Price Delivery Time
    Highlands UK & Northern Ireland £12.00 2 day service
    Austria £30.00 3 day service
    Belgium £24.00 2 day service
    Croatia £36.00 4-6 day service
    Denmark £30.00 3 day service
    Finland £36.00 4-5 day service
    France £24.00 2-3 day service
    Germany £24.00 2-3 day service
    Hungary £36.00 4-5 day service
    Ireland (ROI) £24.00 2 day service
    Italy £30.00 3-4 day service
    Luxembourg £24.00 2 day service
    Netherlands £24.00 2 day service
    Portugal £36.00 4-5 day service
    Spain £30.00 3-4 day service
    Sweden £36.00 4-5 day service

    Please Note

    For all orders being shipped outside of the UK, we will require full payment via PayPal before we can ship any goods.

    For orders outside of the UK, the total shipping cost will be calculated and displayed at the time of checkout. The prices shown are in full, however we cannot cover customs fees if this applies to your delivery destination.

    Returns

    In the event that there is a problem with the goods, please contact us.

  • We must be informed of the problem with the order within 7 working days starting the day after delivery.

  • We are not responsible for any additional costs as a result of a faulty product, unless prior consent is given in writing.

  • Products must be returned at your cost and in re-sale able condition.

  • This does not effect your statutory rights.

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